What to include
- A refund. Your order number. You can also use the link in the receipt Paddle emailed you, or look the order up at paddle.net.
- A lost key. First, on the files screen, choose Lost your key? and enter the email address you paid with. Write if the key does not arrive.
- A fault in a file. Which file, which page, and what you see. If a file we produced is defective, you choose a corrected file or your money back.
- Your personal data. What you would like to see, correct or delete. These requests are answered within thirty days.
Mail you send is kept for as long as it takes to deal with it. Torcul is run from Türkiye; the terms and the privacy notice say who is responsible for what.